Workflows In Progress

by | Sep 15, 2025

Viewing in the Ticket List Requests with workflows associated can be quickly identified in the Ticket List by the workflow icon next to its request number. Requests that are steps in a workflow, have a numeric suffix added to the request number. Steps also share the...

Asset Detail

by | Sep 12, 2025

All of the information about an asset is displayed on the Asset Detail page. From this detail page you can review and update the following information:  Asset Information Financial Information Assignments: review the history of assignments for this asset Tickets:...

Portal Features

by | Apr 1, 2025

My Tickets The My Tickets page is a real time recording of an end users submitted, in progress and resolved ticket requests. From this list they can submit another ticket, filter and sort the list, and select any ticket to view that ticket’s details. My Surveys...

Portal Setup

by | Mar 31, 2025

Portal Setup To enable the End UserPortal, navigate to the Customer profile page of the customer you wish to create a portal for. Scroll to the Service Management card, select the End User Portal setting under End Users. End User Portal Setup Active checkbox To enable...

Overview

by | Feb 21, 2025

The End User Portal is a feature within Startly that enables organizations to efficiently manage and synchronize their customer end users. This portal requires an integration with Active Directory or Okta, allowing for streamlined user management and enhanced service...