Ticketing
Setting up a Ticketing Project
It’s relatively simple to configure a project to include Ticketing features. Once set up, your Team Members will be able...
Ticket List
Managing tickets is available to all Team Members who are assigned to a ticketing-enabled project, as well as all Team...
Ticket List Filter
The Ticket List Filter allows the ability to quickly search and find what you are looking for. Filter by any...
Creating and Managing Tickets
New Tickets Select the New Ticket button on the Ticketing List screen to create a new ticket. For Incidents and...
Service Catalogs
Tickets generated for a project can be one of 3 types: Incidents, Service Requests or Problems. Where an Incident is...