Within the Project Details screen is the End Users card. End Users are persons at the Customer account that you interact with as a service organization. We’ve included the End Users at the Customer-level (as opposed to on a Project) so that you can reuse this End User list across multiple Projects for this customer. You can use the End Users feature for 2 purposes:
- Customer Contacts
- Associate a customer’s projects to an End User.
- Service Management
- While using the Ticketing and Asset Management features of Startly, the End Users list represents the persons at the customer who are being supported–for example, the person who calls a helpdesk requiring support (and therefore a Ticket has been created in their name), or the person who has a Service Request issued on their behalf to have new hardware shipped to them via the Asset Management module.
![](https://help.startly.com/wp-content/uploads/2022/03/Customer-Profile-End-User-List-1024x473.png)
Adding an End User
To add a new End User, select the Add End User icon in the upper-right corner of this End User card.
![back](http://help.startly.com/wp-content/uploads/2021/12/Plus-Cirlce.png)
ADD ICON Look for the Add icon to add a new End User.
The New End User form appears for you to create this new user.
![](https://help.startly.com/wp-content/uploads/2022/03/Customer-Profile-End-User-Drawer-1-1024x727.png)
Required fields include:
- Name (First and Last)
- Preferred Contact Method: choose this user’s preferred method for you to contact them–email, mobile, etc.
- VIP Status: flag this user as a VIP who may qualify for extra special attention or services.
- Status: Active by default.
Edit an End User
To edit the details of an End User, click the Actions menu and select Edit End User.
![](https://help.startly.com/wp-content/uploads/2022/03/Customer-Profile-End-User-Actions-1024x471.png)
The Edit End User form appears, allowing you to modify this user’s information.
![](https://help.startly.com/wp-content/uploads/2022/03/Customer-Profile-End-User-Drawer-1-Edit-1024x844.png)