Ticketing

Ticketing

Setting up a Ticketing Project

It’s relatively simple to configure a project to include Ticketing features. Once set up, your Team Members will be able...

Ticket List

Managing tickets is available to all Team Members who are assigned to a ticketing-enabled project, as well as all Team...

Creating and Managing Tickets

New Tickets Select the New Ticket button on the Ticketing List screen to create a new ticket. For Incidents and...

Service Catalogs

Tickets generated for a project can be one of 3 types: Incidents, Service Requests or Problems. Where an Incident is...